Questions? We've got answers.

Will my subscription renew automatically?

To ensure uninterrupted use of your data and dashboards, subscriptions are set to renew twelve (12) months from the activation date. Auto-renew can be turned off by the Primary Contact on your Account any time before the 30-day renewal window.

How do I provide ideas and feedback about LaborIQ?

I think I found a bug. Who can I report this to?

If you think you’ve encountered a bug or are experiencing technical issues with LaborIQ, please use this form to submit a bug for our tech team to review. If technical issues are preventing you from using the system you can contact your Client Success Partner for support.

I have an idea for a new feature or enhancement. Who can I share this with?

User feedback directly influences the features and enhancements on our roadmap. If you have an idea, please share your idea here. A member of our product team may contact you for additional information.

I want to partner with LaborIQ for a presentation, podcast, or article. Who can I contact?

We love partnering with our clients! Please contact your Client Success Partner and they’ll help coordinate next steps.

How do you keep my account secure?

We implement and maintain reasonable and appropriate technical and organizational security measures to protect the Personal Information we process from unauthorized access, alteration, disclosure, loss or destruction.

Wherever we collect certain sensitive information (such as credit card data), that information is encrypted and transmitted to us with end-to-end encryption.

While we use encryption to protect certain confidential information transmitted online, we also employ safeguards to protect your information offline. Only employees and other third parties who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable or other confidential information. Additionally, we may request temporary access to allow our client success team to view information saved within your LaborIQ account. Granting access to our client success team will be solely at your discretion. Any devices on which we store personally identifiable information are kept in a secure environment.

How do you secure my payment information?

ThinkWhy does not store any of your card information or payment information. Instead, it is passed to the Stripe payment processing system. Companies like Amazon, Salesforce, and Microsoft use Stripe as well. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. For more information, visit

Who can see my Organization’s profile information?

Only users assigned to your account will be able to view the information uploaded for your organization. You can control which users can create and share dashboards in your LaborIQ account through roles and permissions offered in the product.

Is LaborIQ data GDPR compliant?

LaborIQ is not subject to GDPR requirements but will make best and reasonable efforts to comply with EU citizens. Users may request their personal data at any time.

What payment methods are accepted?

We accept all major credit cards and ACH payments. If your organization requires another type of payment, please contact your Client Success Partner.

What happens if I miss a payment?

To keep your account active, payment must be received in accordance with the due date listed on the applicable invoice. Access to your account may be temporarily suspended if a payment is missed.

How do I change the payment method for my account?

Any Admin user or Billing Contact can manage the payment method used for the organization’s LaborIQ account.

To change the credit card or bank account (ACH) linked to your account, go to the Plan & Billing History tab of your account settings. Scroll down to Billing Information and click + Edit Primary Payment Method.

You must maintain at least one active payment method on your LaborIQ account.

Can I cancel my subscription before my contract term ends?

Each subscription period runs for the term selected by your organization in accordance with our Terms of Service. Subscribers may stop using our Services at any time during the subscription period but will not be entitled to a refund and will be responsible for any fees owed by the subscriber for the remainder of the subscription period.

The primary contact for your account may provide notice of non-renewal at least thirty (30) days before the end of a subscription period (the “Renewal Notice Deadline”) by (a) switching the appropriate toggle feature located in the “Plan & Billing History” section of Account Settings; or (2) providing written notice to us via email at

What is the term of a LaborIQ subscription?

Each subscription period runs for the term selected by your organization in accordance with our Terms of Service. Subscribers may stop using our Services at any time during the subscription period but will not be entitled to a refund and will be responsible for any fees owed by the subscriber for the remainder of the subscription period.

The primary contact for your account may provide notice of non-renewal at least thirty (30) days before the end of a subscription period (the “Renewal Notice Deadline”) by (a) switching the appropriate toggle feature located in the “Plan & Billing History” section of Account Settings; or (2) providing written notice to us via email at

How can I access features not supported by LaborIQ *Mobile*?

LaborIQ Mobile is intended to provide you another way to interact with and use LaborIQ Salary Answers.

To access your Saved Dashboards, along with other LaborIQ features, such as Market Analysis, please sign in to LaborIQ from your desktop.

Want additional features included in your LaborIQ mobile experience? Share your ideas with us. We read every response.

On what device types does LaborIQ *Mobile* work?

LaborIQ Mobile is supported for the following device and browser types: • Safari • Chrome • Edge

iPhone, iOS 12 and up, iPhone 5 and up
Android, Chrome browser, versions 9 and up

Does my existing LaborIQ account work with my phone?

You can access your LaborIQ account from the LaborIQ Mobile Site or by downloading the mobile application directly to your device.
You can easily link your computers, phones and tablets to your LaborIQ Account. Sign in with the same email address and password across all your devices to sync and access your saved dashboards across devices

Can I access LaborIQ Mobile from my tablet?

No. Users who access LaborIQ from a tablet device automatically receive the full LaborIQ desktop experience with all features and functionality.

How can I download LaborIQ *Mobile* to my phone?

Download instructions for iOS and Android devices are below: • iOS • Android

Does LaborIQ *Mobile* work offline?

Currently, LaborIQ Mobile is not available in offline mode. You will need to be connected to Wi-Fi or use cellular data to access, save and share content from our mobile experience.

What features and functionality are included in LaborIQ *Mobile*?

• Salary Answers – Conduct quick salary searches for 20,000+ Job Titles. Quickly conduct new searches or tailor the results to meet your unique business needs. Download a PDF of your Salary Answers to share with colleagues, directly from your mobile device. Save your Salary Answers to a dashboard to access next time you sign in to LaborIQ from your desktop.

• Note: The following functionality is available on Salary Answers desktop only: Hourly Toggle, Total Compensation Calculator, Ability to customize skills & job responsibilities, PDF logo library

• TalentTech News – From blog posts to market reports, browse and share LaborIQ content anywhere, anytime.

• Account Settings – Manage your LaborIQ profile. Upload a profile picture for yourself or logo for your organization. Manage your security settings and enable two-step verification to provide an extra layer of security.

• Resources – Need help or encounter an issue? Click to call our Client Success team. Don’t have time to talk? Simply submit a Get Help, Share an Idea, or Report a Bug form to our team

How do you map the correct job titles to the correct W2 information?

The aggregation of W-2s provided to state agencies is done at an occupation level. Through our AI technology and proprietary job mapping methodology, we can calculate job-specific salaries at today’s market rate by layering in our forecast.

Our job mapping database is a combination of proprietary research, surveys, job postings and our partnership with a global 3rd party payroll provider. After job mapping and ATILA (Automated Technology – Intelligent Learning Algorithm) technologies are applied, we validate against approximately 8.6 million paystubs.

How often does LaborIQ update its forecasts?

Our team of economists, analysts and data scientists update forecasts key labor market data at least once per quarter, although most forecasts are updated at least two times per quarter. This means our data are always reflective of current and anticipated future labor market conditions, allowing business users to make decisions quickly and easily based on the most up-to-date economic data and projections.

How frequently is LaborIQ data updated?

For the Market Analysis feature, ThinkWhy updates data based on the published cycles of our source data. The timing of the different data sources varies monthly, quarterly, and annually. For data released on a monthly or quarterly basis, LaborIQ releases data on the day they are reported by the government agency. For annual data, LaborIQ releases the data after conducting quality assurance and variance analysis.

For Salary Answers and Team Benchmarking features, our salary and supply/demand modeling are updated and validated multiple times per month. Our base surveys are run on an annualized basis, and we use our proprietary forecasting and machine learning to bring salaries to current market rates.

How do you validate your salary data?

LaborIQ’s team of economists and data scientists implements our proprietary methodology to provide the most up-to-date competitive salary recommendations. This proprietary process, called ATILA® Technology, includes a 5-step data refinement and validation process to provide superior compensation accuracy. superior compensation accuracy.

We begin with 8 main sources of data – including the state-reported W-2 wage data, labor market and demographic information, job postings and university data.

Then, our team of economists and data scientists conducts proprietary research, as well as econometric and statistical analysis on nearly 90 million salary data points to determine compensation for 1,400 occupations and 20,000+ job titles. Salaries are validated against 8.6 million paystubs from one of the nation’s largest payroll processing providers.

The result is precise, up-to-date compensation for 20,000+ job titles, across nearly 1,600 industries and for 388 markets, all varied by education and experience.

Which data sources does LaborIQ use?

No one source of data provides a complete or comprehensive picture of the U.S. labor market. Our approach is to blend data from various resources to achieve the best current view.

• U.S. Bureau of Labor Statistics (BLS) • U.S. Census Bureau • U.S. Bureau of Economic Analysis (BEA) • Integrated Postsecondary Education Data System (iPEDS)

Data is sourced, then assimilated into ThinkWhy’s proprietary database for use within LaborIQ. Data is analyzed using data science and econometric methods then adjusted for completeness, when necessary.

What is a Metro Area?

Metropolitan Statistical Areas (MSAs) – also called metro areas – are geographies including an urban core and the surrounding areas with a population greater than 50K. Metro boundaries are delineated by the U.S. Office of Management and Budget (OMB). Use the City-to-Metro lookup, located in Resources, to find your metro location by city.

Which metro areas are reported and forecasted by LaborIQ?

LaborIQ reports on national labor market performance by Metropolitan Statistical Area (367 MSAs), Metropolitan Division (28 Metro Divisions), New England City and Town Area (21 NECTAs) and New England City and Town Area Division (10 NECTA Divisions), based on the boundaries and definitions issued by the U.S. Office of Management and Budget (OMB). LaborIQ updates boundaries as they are updated by the data source and may use crosswalks when boundary release times vary between sources.

LaborIQ produces a six-year forecast at the national, metro, occupation, and university levels.

In the Market Analysis feature: Labor market and demographic population data are forecasted for the top 150 MSAs (by population), 28 Metro Divisions (MDs) and 21 NECTAs. Occupation forecasts are provided for 367 MSAs and 21 NECTAs. University forecasts are provided for the top 150 MSAs as well as all metropolitan or micropolitan areas outside of the top 150 geographies where university enrollment is greater than 10,000. The top 150 MSAs are the largest metros in terms of population as reported by the Census and employment as reported by the Bureau of Labor Statistics.

In the Salary Answers & Team Benchmarking features: All markets are forecasted.

Are there restrictions for selling or redistributing LaborIQ data?

LaborIQ data may not be copied or otherwise reproduced, repackaged, further transmitted, transferred, disseminated, redistributed, or resold in whole or in part without ThinkWhy’s prior written consent.

Can I use LaborIQ offline?

LaborIQ software cannot be used offline; however, all reports and dashboards are available for download, enabling access regardless of internet connection.

How should I cite LaborIQ data or content?

LaborIQ data tables, images and reporting are already cited for you upon download.

Additionally, you have the ability to upload and use your company logos as labeling for downloadable reports.

When citing or using data sourced from LaborIQ or information obtained from Labor News, we suggest the following: “Source: LaborIQ® , accessed on INSERT DATE”.

We ask that you use the following URL to hyperlink “LaborIQ®”:

Please note that PDF reports are already cited for you upon download.

Can I download data? If so, what formats are available?

Yes. As a LaborIQ subscriber, you have unlimited downloads. Download formats include PDF (LaborIQ branded or white-labeled), .PNG and .CSV files.

What is the best way to access LaborIQ?

What devices can I use to access LaborIQ?

To access the full LaborIQ experience, subscribers are encouraged to access the desktop environment from a desktop, laptop, or tablet.

What browsers should I use when accessing the LaborIQ desktop environment?

LaborIQ has been certified for use with Google Chrome, Microsoft Edge, Firefox and Safari.

How do I update the email address used for my LaborIQ account?

To modify or change the email address for your LaborIQ account please contact your Client Success Partner or email

Is there a limit to the number of downloads or searches I can do in LaborIQ?

Your LaborIQ license includes unlimited access to all features, including downloads or searches. You can download an unlimited number of reports, search an unlimited number of jobs, and save as many dashboards and views as needed.

How can I make sure I don't miss any updates from LaborIQ by ThinkWhy?

At times, you may receive emails from,, or Adding these as trusted domains/safe senders will ensure you receive all communications from LaborIQ.

How do I assign user licenses?

Admin users can assign users to available licenses from their Account Setting.

Account Settings > Accounts & Users > User Accounts > “Add Users”.

In the Accounts & Users tab:

  • Assign Team Members to licenses by clicking the + Assign Users button¬¬ located in the bottom-left corner of the Team Members table.
  • In the pop-up modal, enter the user’s email address and access level. Click the Assign Users button to send an invitation to the email entered. A confirmation message will appear letting you know an invitation has been sent to the email address entered.

For support or questions, your assigned Client Success Partner is available to assist you and can be reached at

The users I assigned to licenses did not receive an email invitation. What should I do?

Resend the invitation from Account Settings. Navigate to Account Settings > Accounts and Users tab, then scroll to the Team Members table and click the blue and white “Resend Invite” button.

Email invitations may go to spam. Please instruct invited users to check spam folders for an email from If found, to ensure important communications are not missed, please add as a trusted sender.

If you encounter issues or need additional assistance, please contact your Client Success Partner.

Where can I learn more about using LaborIQ?

Our training library is made up of articles that explain how the different features in LaborIQ work. Training articles are grouped by feature to make it easy for you to find the right content. If you still have questions or need additional assistance, contact our client success team for help.

How do I get started?

To subscribe, see the LaborIQ Plans & Pricing page. You can also contact our sales team at or 972-961-4274 to secure a subscription.

Once you have selected a subscription level and confirmed payment, you will receive an email verification with login information. As a subscriber, you will receive immediate access to LaborIQ, as well as hands-on support and training from our Client Success team. There are no additional fees for training and support.

How can I schedule onboarding with my Client Success Partner?

How can I schedule an onboarding with my Client Success Partner? Your dedicated Client Success Partner will email the Primary Contact for your account to schedule your onboarding, upon activation. All users assigned to your LaborIQ account are encouraged to attend onboarding. Alternatively, you can contact your Client Success Partner to schedule onboarding or additional training at any time.

What is the best way to contact my Client Success Partner?

You can contact your client success partner via email, phone or help form:

• Email:
• Phone: (972) 961-4400 • Schedule a meeting  Submit a Help form

Our client success team is available Monday – Friday from 8:30 am – 5:30 pm CST.

Are there any setup fees beyond Subscription pricing to get started?

No, we do not charge you fees to get started on our platform.

As part of our Subscription onboarding process, and at no additional cost, you will be assigned a dedicated Client Success Manager to help you get started.

How do I customize my dashboard(s)?

ThinkWhy has enabled a Walk-Me navigation within your account. It will guide you through steps to customize your dashboards. For additional help, your Client Success Manager can take you step-by-step through the process. Contact

Will I have to pay for an entire annual subscription upfront?

LaborIQ subscriptions are billed on an annual basis, by default. However, you do have the option to pay on a quarterly basis, but you will maintain financial responsibility for all payments during the 12-month subscription term.

Here's more information about our invoicing and billing processes.

If you have any questions, please contact us at 972-961-4400 or email us at

Can I get a discount for a multi-year subscription?

If you are interested in a multi-year subscription or a subscription beyond what is offered in our current plans and pricing, please contact

How do you validate your forecast data?

Thinkwhy’s team of experienced Economists and Data Analysts use sound Econometric principles to create forecasts. For the current year, each market’s forecast outputs are well vetted by our team of economists who study market conditions. Validation occurs by “back-casting” actual vs. predicted results, as evaluating forecasting methodology to historical actuals provides useful information.

Are dashboards customized by the company account or individual user?

Each licensed user has the ability to customize the data visualizations and views displayed on their private dashboards.

Users have the ability to share their custom dashboards with other licensed users in their organization’s account.