Distinguished Client Support  

Our client success partners are dedicated to your success. Your partner will ensure you get quick responses, expertise and timely resolution.

We work hard to earn our top NPS and CSAT scores, and it's why we’re confident in serving as an extension of your team. 

LaborIQ Client Support

Our support experts are called ‘Client Success Partners’.  Why? 

It’s part of what makes LaborIQ® uniquely different. 

Our clients receive immediate, hands-on guidance and expert help to benchmark salaries, add custom job titles and resolve questions.  

On-Demand-Support

Fast Resolution

Your partner will ensure you get quick responses, expertise and timely resolution. Typical resolution time is less than 24 hours.

Client Satisfaction

Client Satisfaction

Our average CSAT score is 4.8. Your satisfaction with the service you receive and the value you get from LaborIQ are our top performance indicators.

Expert Guidance

Expert Guidance

Our clients receive immediate, hands-on guidance and expert help to benchmark salaries, map jobs and add custom job titles.

 

 LaborIQ® Support & Services

  • Hands-on Support

  • Guided Training

  • Benchmarking Services

Salary Forecasting

Could your HR team use strategic help?

Personalized client support will help you determine pay accuracy across departments by job title and experience. Automated salary reports save you guesswork and valuable time.

Salary Answers

In-App Training & Resources 

We’ve added explainer videos, tutorials and walk-throughs directly in the app to help you understand how others are using LaborIQ and so you get the most out of your subscription. 
 
Team Benchmarking

Compensation Analysis

Compare team or individual salaries against internal benchmarks and market rates in your city.

Analyze salaries by years of experience, company size and industry to determine which employees are under (or overpaid) and the total cost to correct.

Don't have time or unsure where to start? Ask about our benchmarking services. 

What our clients say 

"LaborIQ is a game changer! The ease of use is probably the most significant asset that LaborIQ has over comparative products; however, the tool is highly functional, and the information is quickly accessible. I also like the ability to change company size and see the dramatic effect it has compensation for each role. The customization feature for each job profile is unique and provides more precise comp ranges by location and industry."

VICE PRESIDENT Chris Nicholas, Endevis

"The ability to narrow down our salary compensation reports by industry has been a key factor in our success with helping our clients recruit top talent! The user friendly interface of LaborIQ has been integral in easily pulling market reports to guide our business. The data accuracy is unparalleled."

SENIOR VICE PRESIDENT Shelly Hubble, Frontline Source Group

"Since using LaborIQ’s market analysis, we’ve been able to easily identify economic movement in specific metros and strategically guide our clients’ business operations and location strategies. This has saved both sides a tremendous amount of time and resources."

SR. DIRECTOR OF COMPENSATION Ken DeFeo, XPO Logistics